TERMS AND CONDITIONS OF THE ONLINE STORE ZET WORLD LLP 

TABLE OF CONTENTS:

General

Electronic services in the online store

Terms and conditions of concluding a sales contract

Methods and terms of payment for the product

Cost, methods and delivery time of the product

Complaint handling procedure

Out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures

Right of withdrawal

Provisions concerning entrepreneurs

Product reviews

Final provisions

Model withdrawal form

The Online Store www.bezet.com cares about consumer rights. A consumer cannot waive the rights granted to him in the Consumer Rights Act. Provisions of contracts less favourable to the consumer than the provisions of the Act on Consumer Rights are invalid, and the provisions of the Act on Consumer Rights apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights to which they are entitled under mandatory provisions of law, and any possible doubts should be explained in favor of the consumer. In the event of any inconsistency of the provisions of these Terms and Conditions with the above provisions, these provisions shall prevail and shall be applied.

GENERAL

The Online Store available at the Internet address www.gymbeam.pl is run by the company ZET WORLD LLP s.r.o. with its registered office in London (registered office address: 85 Great Portland Street, London, United Kingdom, W1W 7LT

 and address for service: Kwidzynska st., 4d/13, location Wroclaw, postal code 51-416, country POLAND) NIP KRS000969043, e-mail address: sales@bezet.store, telephone number:+48 696 657 119.

These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Terms and Conditions provides otherwise.

 The Seller is the administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Terms and Conditions. Personal data is processed for the purposes, for a period of time and on the basis of the grounds and principles indicated in the privacy policy published on the Online Store's website. The Privacy Policy contains, first of all, the rules regarding the processing of personal data by the Administrator in the Online Store, including the basis, purposes and period of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the agreement and statutory obligations of the Seller).

Definitions:

WORKING DAY – one day from Monday to Friday, excluding public holidays.

REGISTRATION FORM – a form available in the Online Shop that allows you to create an Account.

ORDER FORM – an Electronic Service, an interactive form available in the Online Store that allows you to place an Order, in particular by adding Products to the electronic cart and specifying the terms and conditions of the Sales Agreement, including the method of delivery and payment.

CLIENT – (1) a natural person with full legal capacity, and in the cases provided for by generally applicable regulations, also a natural person with limited legal capacity;

(2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law – which has concluded or intends to conclude a Sales Agreement with the Seller.

CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws of 1964 No. 16, item 93, as amended).

ACCOUNT – an Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's ICT system, in which the data provided by the Service Recipient and information about the Orders placed by the Service Recipient in the Online Shop are collected.

NEWSLETTER – Electronic Service, an electronic distribution service provided by the Service Provider via e-mail and text message, which enables all Service Recipients to use it

automatic receipt from the Service Provider of the content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.

PRODUCT – a movable item available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller.

TERMS AND CONDITIONS – these terms and conditions of the Online Store.

ONLINE STORE – the Service Provider's online store available at the following internet address: www.bezet.com.

SALESPERSON; SERVICE PROVIDER – ZET WORLD LLP with its registered office in London (registered office address:  85 Great Portland Street, London, United Kingdom, W1W 7LT)

 and address for service: Kwidzynska st., 4d/13, location Wroclaw, postal code 51-416, country POLAND) NIP KRS000969043, e-mail address: sales@bezet.store, telephone number:+48 696 657 119.

SALES CONTRACT – a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store.

ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in the cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law – using or intending to use the Electronic Service.

CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).

ORDER – a declaration of will of the Client submitted by means of the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

ELECTRONIC SERVICES IN THE ONLINE STORE

The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

Account – the use of the Account is possible after the Service Recipient has completed two consecutive steps – (1) filling in the Registration Form, (2) clicking the "Create an account" field. In the Registration Form, it is necessary for the Service User to provide the following data of the Service Recipient: name and surname, e-mail address and password.

The Account Electronic Service is provided free of charge for an indefinite period of time. The Service Recipient has the option, at any time and without giving a reason, to delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: sales@bezet.store or in writing to the following address:  85 Great Portland Street, London, United Kingdom, W1W 7LT.

Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. Placing an Order takes place after the Client has completed two consecutive steps – (1) after filling in the Order Form and (2) clicking the "Confirm purchase" field on the Online Store's website after completing the Order Form – until this moment it is possible to modify the entered data on your own (for this purpose, follow the displayed messages and information available on the Online Store's website). 

In the Order Form, it is necessary for the Client to provide the following data concerning the Client: name and surname/company name, address (street, house/flat number, postal code, city, country), e-mail address, contact telephone number and data concerning the Sales Contract: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment. In the case of customers who are not consumers, it is also necessary to provide the name of the company and the NIP number.

The Order Form Electronic Service is provided free of charge and is one-time and ends when the Order is placed through it or when the Service Recipient ceases to place an Order through it.

Newsletter – the Newsletter is used by ticking the appropriate checkbox when creating an Account – upon creating an Account, the Service Recipient is subscribed to the Newsletter.

The Newsletter Electronic Service is provided free of charge for an indefinite period of time. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (unsubscribe from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: sales@bezet.store or in writing to the following address:  85 Great Portland Street, London, United Kingdom, W1W 7LT, country United Kingdom.

Technical requirements necessary for cooperation with the ICT system used by the Service Provider:

(1) a computer, laptop, or other multimedia device with Internet access; (2) access to e-mail; (3) the current version of the web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge; (4) Recommended minimum screen resolution: 1024x768; (5) enabling the possibility of saving Cookies and Javascript in the web browser.

The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, bearing in mind respect for personal rights as well as copyrights and intellectual property of the Service Provider and persons

Third party. The Service Recipient is obliged to enter data consistent with the facts. The Service Recipient is prohibited from providing illegal content.

The complaint procedure for Electronic Services is indicated in point 6. Rules.

TERMS AND CONDITIONS OF CONCLUDING A SALES CONTRACT

The conclusion of the Sales Agreement between the Client and the Seller takes place after the Client has placed an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Terms and Conditions.

The price of the Product shown on the Online Store's website is given in Polish zlotys and includes taxes. The Client is informed about the total price including taxes of the Product which is the subject of the Order, as well as about the delivery costs (including transport, delivery and postal service fees) and other costs, and if it is not possible to determine the amount of these fees – about the obligation to pay them, the Client is informed on the websites of the Online Shop when placing the Order, including at the moment of expressing the Client's will to be bound by the Sales Agreement.

Procedure for concluding a Sales Contract in the Online Store using the Order Form

The conclusion of the Sales Agreement between the Client and the Seller takes place after the Client has placed an Order in the Online Store in accordance with point 2.1.2 of the Terms and Conditions.

After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending an appropriate e-mail message to the Customer e-mail address provided during the placement of the Order, which contains at least the Seller's statements on receiving the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, the Sales Contract is concluded between the Customer and the Seller.

Recording, securing and making available to the Client the content of the concluded Sales Agreement takes place by (1) making these Terms and Conditions available on the website of the Online Shop and (2) sending the Client an e-mail message referred to in point 3.3.2. Rules.

The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

 

METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

The Seller provides the Client with the following methods of payment under the Sales Agreement:

Cash on delivery payment upon delivery.

Payment by bank transfer to the Seller's bank account.

Electronic payments and payment card payments via the Przelewy24.pl and PayPal.com services – possible current payment methods are specified on the Online Store's website in the information tab on payment methods and on the http://www.przelewy24.pl website and https://www.paypal.com.

Settlements of transactions with electronic payments and payment cards are carried out in accordance with the Client's choice via the Przelewy24.pl or PayPal.com. services.

Przelewy24.pl – PayPro S.A. with its registered office in Poznan (registered office address: 15 Kanclerska Street, 60-327 Poznan), entered into the Register of Entrepreneurs of the National SRegister kept by the District SPoznan – Nowe Miasto and Wilda in Poznan, VIII Commercial Division of the National SRegister under KRS 0000347935, NIP 7792369887, REGON 301345068.

PayPal.com  - PayPal Holdings, Inc. 2211 N 1st St SAN JOSE, CA 95131-2021, US 

Payment term:

If the Client chooses to pay by bank transfer, electronic payments or payment by payment card, the Client is obliged to make the payment within 7 calendar days from the date of concluding the Sales Agreement.

If the Client chooses to pay cash on delivery on delivery, the Client is obliged to make the payment on delivery.

 

COST, METHODS AND DELIVERY TIME OF THE PRODUCT

Delivery of the Product is available on the territory of the Republic of Poland and to other countries (available delivery countries are indicated on the website when ordering delivery).

Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including fees for transport, delivery and postal services) are indicated to the Client on the websites of the Online Shop in the information tab on delivery costs and during the placement of the Order, including at the time of expressing the will to be bound by the Sales Contract.

The Seller provides the Customer with the following methods of Product delivery:

1.  Delivery all over the world (8-12 days)

The delivery time of the Product to the Client is up to 8-12 Business Days (available delivery countries are indicated on the website when ordering delivery), unless a shorter period is specified in the description of a given Product or when placing the Order.For Products with different delivery dates, the delivery date is the longest given term, which, however, cannot exceed 8 Business Days. 

The beginning of the period of delivery of the Product to the Customer is calculated as follows:

If the Client chooses the method of payment by bank transfer, electronic payments or payment card – from the date of crediting the Seller's bank account or settlement account.

If the Client chooses the method of cash on delivery payment – from the date of conclusion of the Sales Agreement.

COMPLAINTS HANDLING PROCEDURE

This Section 6. The Terms and Conditions define the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Contracts, Electronic Services and other complaints related to the operation of the Seller or the Online Store.

 The basis and scope of liability are defined by generally applicable laws, in particular in the Civil Code, the Act on Consumer Rights and the Act on the provision of electronic services of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended).

Detailed provisions regarding complaints about the Product – a movable item – purchased by the Client on the basis of the Sales Agreement concluded with the Seller by 31 December 2022 are specified in the provisions of the Civil Code in the wording in force until 31 December 2022, in particular Articles 556-576 of the Civil Code. These provisions define in particular the basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty). The Seller is obliged to provide the Client with a Product without defects. Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product purchased in accordance with the preceding sentence towards the Client who is not a consumer is excluded.

Detailed provisions regarding complaints about a Product – a movable item (including a movable item with digital elements), with the exception of a movable item that serves only as a carrier of digital content – purchased by the Customer on the basis of the Sales Agreement concluded with the Seller from 1 January 2023 are specified in the provisions of the Act on Consumer Rights in the wording in force from 1 January 2023, in particular Articles 43a - 43g of the Consumer Rights Act. These provisions define in particular the basis and scope of the Seller's liability towards the consumer in the event of the Product not conforming to the Sales Contract.

Detailed provisions regarding complaints about a Product – digital content or service or a movable item that serves only as a digital content carrier – purchased by the Customer on the basis of the Sales Agreement concluded with the Seller from 1 January 2023 or before that date, if the delivery of such a Product was to take place or took place after that date, are specified in the provisions of the Consumer Rights Act in the wording in force from 1 January 2023, in particular Articles 43h – 43q of the Consumer Rights Act. These provisions define in particular the basis and scope of the Seller's liability towards the consumer in the event of the Product not conforming to the Sales Contract.

A complaint can be filed, for example:

in electronic form via e-mail to the following address: sales@bezet.store

Sending or returning the Product as part of the complaint may be sent to the following address: Kwidzynska st., 4d/13, location Wroclaw, postal code 51-416, country POLAND

It is recommended to provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities or non-compliance with the contract; (2) demand a manner of bringing the contract into conformity or a statement on price reduction or withdrawal from the contract or other claim; and (3) the contact details of the complainant – this will facilitate and speed up the consideration of the complaint. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

In the event of a change in the contact details provided by the complainant during the examination of the complaint, the complainant is obliged to notify the Seller about it.

The complaint may be accompanied by evidence (e.g. photos, documents or the Product) related to the subject of the complaint. The Seller may also ask the complainant to provide additional information or send evidence (e.g. photos), if this will facilitate and speed up the consideration of the complaint by the Seller.

The Seller will respond to the complaint immediately, no later than within 14 calendar days from the date of its receipt.

OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES

Detailed information on the possibility of using out-of-court methods of handling complaints and pursuing claims by a Customer who is a consumer and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

There is also a contact point at the President of the Office of Competition and Consumer Protection (phone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Insurgents Warszawy 1, 00-030 Warsaw), whose task is, among others, to provide assistance to consumers in matters related to out-of-court resolution of consumer disputes.

The consumer has the following examples of options for using out-of-court methods of handling complaints and pursuing claims: (1) a request for settlement of the dispute to the permanent consumer arbitration court (more information on the website: http://www.spsk.wiih.org.pl/); (2) a request for out-of-court resolution of the dispute to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business activity of the Seller); and (3) assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided, among others, by e-mail at the porady@dlakonsumentow.pl address and at the consumer hotline 801 440 220 (hotline open on Business Days, from 8:00 a.m. to 6:00 p.m., connection fee according to the operator's tariff).

An online dispute resolution platform for consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr . The ODR platform is an interactive and multilingual website with a one-stop-shop for consumers and entrepreneurs seeking an out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or a contract for the provision of services (more information on the website of the platform itself or on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

RIGHT OF WITHDRAWAL

A Consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring any costs, except for the costs specified in point 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send the statement before its expiry. A statement of withdrawal from the contract may be submitted, for example:

in writing to the following address: 85 Great Portland Street, London, United Kingdom, W1W 7LT, country United Kingdom.

in electronic form via e-mail to the following address: sales@bezet.store

The Product may be returned to the following address: Kwidzynska st., 4d/13, location Wroclaw, postal code 51-416, country POLAND

An example of the withdrawal form is included in Appendix No. 2 to the Consumer Rights Act and is additionally available in point 12 of the Terms and Conditions. 

The consumer can use the form template, but it is not obligatory.

The time limit for withdrawal from the agreement begins:

for an agreement under which the Seller releases the Product, being obliged to transfer its ownership – from the moment the consumer or a third party indicated by the consumer other than the carrier takes possession of the Product, and in the case of an agreement which: (1) covers many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part or (2) consists in regular delivery of Products for a definite period of time – from taking possession of the the first Product;

for other contracts – from the date of conclusion of the agreement.

In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.

Products - movables, including movables with digital elements:

The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement on withdrawal from the agreement, return to the consumer all payments made by the consumer, including the costs of delivery of the Product – a movable item, including a movable item with digital elements (except for additional costs resulting from the method of delivery chosen by the consumer other than the cheapest standard delivery method available in the Online Store). The seller shall refund the payment using the same method of payment as the consumer, unless the consumer has expressly agreed to another method of reimbursement that does not entail any costs for the consumer.

In the case of Products - movables (including movables with digital elements) - if the Seller has not offered to collect the Product from the consumer himself, he may withhold the return of payments received from the consumer until he receives the Product back or until the consumer provides proof of sending it back, whichever occurs first.

In the case of Products - movable goods (including movable goods with digital elements) - the consumer is obliged to immediately, no later than within 14 calendar days from the date of withdrawal from the agreement, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller offered to collect the Product himself. To meet the deadline, it is sufficient to send the Product back before its expiry.

 The Consumer is responsible for the decrease in the value of the Product - a movable item (including a movable item with digital elements) - resulting from using it in a way that goes beyond what is necessary to determine the nature, features and functioning of the Product.

Products – digital content or digital services:

In the event of withdrawal from the contract for the supply of a Product – digital content or digital service – the Seller from the date of receipt of the consumer's statement on withdrawal from the contract may not use content other than personal data provided or produced by the consumer in the course of using the Product – digital content or digital service – provided by the Seller, except for content that: (1) is useful only in connection with digital content or digital service, which were the subject of the contract;

(2) relate only to the consumer's activity during the use of digital content or digital services provided by the Seller; (3) have been combined by the entrepreneur with other data and cannot be separated from them or can be separated only with disproportionate effort; (4) they were created by the consumer jointly with other consumers who can still use them. Except for the cases referred to above in points (1)-(3), the Seller at the consumer's request provides the consumer with content other than personal data that has been provided or produced by the consumer in the course of using the digital content or digital service provided by the Seller. In the event of withdrawal from the agreement, the Seller may prevent the consumer from further use of the digital content or digital service, in particular by preventing the consumer from accessing the digital content or digital service or blocking the user's account, which does not affect the consumer's rights referred to in the previous sentence. The consumer has the right to retrieve the digital content from the Seller free of charge, without hindrance from the Seller, within a reasonable period of time and in a commonly used machine-readable format.

In the event of withdrawal from the contract for the supply of a Product – digital content or digital service, the consumer is obliged to stop using this digital content or digital service and making it available to third parties.

Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to incur:

In the case of Products - movables (including movables with digital elements) - if the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to reimburse the consumer for the additional costs incurred.

In the case of Products - movables (including movables with digital elements) - the consumer bears the direct costs of returning the Product.

In the case of a Product – a service the performance of which – at the express request of the consumer – began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the agreement after submitting such a request is obliged to pay for the services provided until the moment of withdrawal from the agreement. The amount of payment is calculated in proportion to the scope of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performance performed.

The consumer does not have the right to withdraw from a distance contract in relation to contracts:

(1) for the provision of services for which the consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller he will lose the right to withdraw from the contract, and took note of it; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract has expired;

(3) in which the subject of the service is a Product – a movable item (including a movable item with digital elements) – non-prefabricated, manufactured according to the consumer's specification or used to meet his individual needs; (4) in which the subject of the service is a Product – a movable item (including a movable item with digital elements) – subject to rapid deterioration or having a short shelf life; (5) in which the subject of the service is a Product – a movable item (including a movable item with digital elements) – delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygienic reasons, if the packaging has been opened after delivery; (6) in which the subject of the provision are Products - movables (including movables with digital elements) - which, after delivery, due to their nature, are inseparably connected with other movables, including movables with digital elements; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Contract, and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control; 

(8) in which the consumer has expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or provides Products – movables (including movables with digital elements) – other than spare parts necessary to perform repair or maintenance, the consumer has the right to withdraw from the agreement in relation to additional services or Products; (9) in which the object of the service is audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery; (10) for the supply of newspapers, periodicals or periodicals, except for a subscription agreement; (11) concluded by way of a public auction; (12) for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment events, sports or cultural purposes, if the contract specifies the date or period of provision of the service; (13) for the supply of digital content not delivered on a tangible medium, for which the consumer is obliged to pay the price, if the Seller has commenced the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller he would lose the right to withdraw from the contract, and took note of it, and the Seller provided the consumer with the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Act on consumer rights;

(14) for the provision of services for which the consumer is required to pay a price for which the consumer has expressly requested the Seller to come to the Seller for repairs and the service has already been fully performed with the express and prior consent of the consumer.

Included in this Section 8. of the Terms and Conditions, the provisions concerning the consumer shall apply from 1 January 2021 and for agreements concluded from that date also to the Service Recipient or Client who is a natural person concluding an agreement directly related to his business activity, if the content of this agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Business.

PROVISIONS CONCERNING ENTREPRENEURS

The Seller's liability under the warranty for the Product or the lack of conformity of the Product with the Sales Contract is excluded

The Seller will respond to the complaint within 30 calendar days from the date of its receipt.

This Section 9. of the Terms and Conditions and all provisions contained therein are addressed and thus binding only on the Client or Service Recipient who is not a consumer, and from 1 January 2021 and for agreements concluded from that date who is also not a natural person concluding an agreement directly related to his business activity, if the content of this agreement shows that it is not of a professional nature for this person, resulting in particular from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Business.

The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims against the Seller on the part of the Client.

The Seller has the right to limit the available payment methods, including the requirement to make a prepayment in whole or in part, regardless of the payment method chosen by the Client and the fact of concluding the Sales Agreement.

The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating the reasons by sending the Service User an appropriate statement.

The Service Provider's/Seller's liability towards the Service Recipient/Customer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the amount of the price paid and the costs of delivery under the Sales Agreement, but not more than to the amount of one thousand zlotys.

The amount limitation referred to in the preceding sentence applies to any claims filed by the Service Recipient/Client against the Service Provider/Seller, including in the event of failure to conclude a Sales Agreement or unrelated to the Sales Agreement. The Service Provider/Seller shall be liable to the Service Recipient/Client only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits. The seller is also not responsible for delays in the delivery of the shipment.

Any disputes arising between the Seller/Service Provider and the Client/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

PRODUCT REVIEWS

The Seller enables its Customers to leave and access reviews about the Products and the Online Store on the terms set out in this section of the Terms and Conditions.

Leaving a review by the Customer is possible after using the form that allows you to add an opinion about the Product or the Online Store. This form can be made available directly on the Online Store's website (including by means of an external widget) or it can be made available by means of an individual link received by the Client after the purchase to the e-mail address provided by the Client. When adding a review, the Service Recipient may also add a graphic rating or a photo of the Product – if such an option is available in the review form.

A Product Review may be issued only to the actually purchased Products in the Seller's Online Store and by the Customer who purchased the reviewed Product. 

It is forbidden to conclude fictitious or sham Sales Contracts in order to leave an opinion about the Product. An opinion about the Online Store can be issued by a person who is a Customer of the Online Store.

Adding reviews by Customers may not be used for illegal activities, in particular for activities constituting an act of unfair competition, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties. By adding an opinion, the Client is obliged to act in accordance with the law, these Terms and Conditions and good practices.

Reviews may be shared directly on the Online Store's website (e.g. next to a given Product) or on an external service collecting reviews, with which the Seller cooperates and to which the Seller refers on the Online Store's website (including by means of an external widget placed on the Online Store's website).

The Seller ensures that the published opinions about the Products come from its Customers who have purchased a given Product. To this end, the Seller takes the following measures to check whether the reviews come from its Customers:

Publishing an opinion issued using the form available directly on the Online Store's website requires prior verification by the Service Provider.

The verification consists in checking the compliance of the opinion with the Terms and Conditions, in particular checking whether the person reviewing the review is a Customer of the Online Store – in this case, the Seller checks whether the person made a purchase in the Online Store, and in the case of a Product review, it additionally checks whether it purchased the reviewed Product. Verification takes place without undue delay.

The Seller sends its Customers (including through an external service collecting reviews with which it cooperates) an individual link to the e-mail address provided by the Seller during the purchase – in this way, access to the opinion form is granted only to the Customer who purchased the Product in the Online Store.

In case of the Seller's doubts or objections addressed to the Seller by other Customers or third parties whether a given opinion comes from the Customer or whether a given Customer has purchased a given Product, the Seller reserves the right to contact the author of the opinion in order to explain and confirm that he is indeed a Customer of the Online Store or has purchased the reviewed Product.

Any comments, appeals against the verification of the opinion, or reservations whether a given opinion comes from the Customer or whether a given Customer has purchased a given Product may be submitted in a manner analogous to the complaint procedure indicated in point 6. Rules.

The Seller does not post or instruct another person to post false Customer reviews or recommendations, and does not distort Customer reviews or recommendations for the purpose of promoting its Products. The seller provides both positive and negative reviews. The seller does not provide sponsored reviews.

FINAL PROVISIONS

Agreements concluded through the Online Store are concluded in Polish.

Between Ceneo.pl and pl.trustpilot.com and Klaviyo.com and Serwersms.pl and BEZET UE LIMITED LIABILITY COMPANY there is an Agreement for Entrusting the Processing of Personal Data, in which personal data is used: buyer's e-mail and telephone number. Other data is used to use the order ID, transaction date, etc. 

The purpose of the agreement is to measure customer satisfaction by sending a survey to the e-mail address with a request to evaluate the transaction and the product, store service and manager's work, and to notify the customer about personal discounts and offers via e-mail and SMS. The buyer may object at any time by notifying the store in writing or by phone.

 Changes to the Regulations:

The Service Provider reserves the right to amend the Terms and Conditions for important reasons, i.e.: changes in the law; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.

In the event of concluding continuous agreements on the basis of these Terms and Conditions (e.g. provision of Electronic Services – Account), the amended Terms and Conditions shall be binding on the Service Recipient if the requirements set out in Art.

384 and 384[1] of the Civil Code, i.e. the Service Recipient was properly notified of the changes and did not terminate the agreement within 15 calendar days from the date of notification. In the event that the amendment to the Terms and Conditions results in the introduction of any new fees or an increase in the existing ones, the Service Recipient has the right to withdraw from the agreement.

In the event of concluding agreements of a nature other than continuous agreements (e.g. Sales Agreement) on the basis of these Terms and Conditions, amendments to the Terms and Conditions will not in any way infringe the acquired rights.

Service Recipients/Clients prior to the effective date of amendments to the Terms and Conditions, in particular amendments to the Terms and Conditions, will not affect already placed or placed Orders and concluded, executed or performed Sales Contracts.

In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services of 18 July 2002 (Journal of Laws of 2002 No. 144, item 1204, as amended); the Consumer Rights Act; and other relevant provisions of generally applicable law.

MODEL WITHDRAWAL FORM

(APPENDIX NUMBER 2 TO THE ACT ON CONSUMER RIGHTS)

 Model withdrawal form

(this form should be filled in and returned only if you wish to withdraw from the contract)

–Addressee:

BEZET EU LIMITED LIABILITY COMPANY

(85 Great Portland Street, London, United Kingdom, W1W 7LT, country United Kingdom.)

sales@bezet.store

 

I/We(*) hereby inform/inform(*) of my/our withdrawal from the contract for the sale of the following goods(*) contract for the supply of the following goods(*) contract for specific work consisting in the performance of the following goods(*)/for the provision of the following service(*)

 

Date of conclusion of the contract(*)/acceptance(*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if the form is sent in paper form)

Date

(*) Delete as appropriate.

 

The goods should be sent back or handed over to us to BEZET UE LIMITED LIABILITY COMPANY, Kwidzynska st., 4d/13, location Wroclaw, postal code 51-416, country POLAND, sales@bezet.store, Phone:+48 696 657 119.